Frequently Asked Questions
We understand you may be sceptical if you haven’t heard of us before or have had bad experiences before. We promise all customers satisfaction guaranteed, or we’ll give you a full refund. Just have a look at our reviews on Trustpilot to see what other happy customers have to say. You can also see our review on ScamAdvisor.
HOW LONG DOES IT TAKE TO RECEIVE MY PURCHASED ACCOUNT?
Delivery time will depend on the game you are interested in. For OSRS Accounts delivery is instant whereas for COC Accounts the maximum delivery time is 12 hours.
WHAT PAYMENT METHODS DO YOU ACCEPT?
Credit/Debit Card, Paypal, Cashapp, Venmo, Crypto and OSRS/RS3 Gold. If you’d like to pay with another method, let our support team know.
ARE THE ACCOUNTS SAFE TO PURCHASE?
GrindSwap.com aims to provide the highest quality in-game accounts for COC and OSRS. All our OSRS accounts are created by us and trained by our staff and all our COC accounts are bought by meeting the original owner in real life and exchanging the account information. This is the only way to ensure safety and it is why we are so confident in any product that we list on the website.
WHAT ARE THE RISKS INVOLVED IN BUYING GAMING ACCOUNTS?
There are a number of risks involved in buying gaming accounts. For example, the account you purchase may be banned by the gaming platform, or the seller may not actually own the account they are selling. To protect yourself from fraud or scams, we recommend that you only buy or sell gaming accounts from reputable sellers. We also recommend that you use a third-party escrow service to hold payments until the account has been transferred. For more information, please read our Terms and Conditions.
CAN I EXCHANGE AN ACCOUNT I PURCHASED?
You can if we have not delivered the order yet. Although if the account has been delivered then we cannot exchange it for you. All sales are final.
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WHAT IF I FORGOT MY PASSWORD AND CAN’T LOG IN TO THE ACCOUNT I BOUGHT?
You can change the password of the account you bought. Make sure you use a password that you’ll remember because when we deliver the account to you, you will have full access to it. You can contact us anytime and we will do our best to help, but we can not guarantee that we will be able to recover the account if you have changed the password.
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Refunds may be requested prior to delivery of the products or services. Refunds are only available as credit towards future purchases. Refunds will not be granted in any circumstance after the product or service has been delivered by The Company. For details please see our Terms & Conditions page.
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Contact Us
CONTACT
We’d love to hear from you. Please drop us a message with any questions or comments you have.
Are you in the video games business and think there’s an opportunity to work with us? Select the subject type “Business/press/other” below and drop us a line!
Our Information
- Company: Grindswap
- Address: 30 N Gould St Ste R (suite) 82801, Sheridan, WY 82801
- Phone Number: +15107408066
Business Hours
đź•’ Always Open, Always Available!
We’re at your service 24/7. Reach out to us anytime via our Live Chat for instant assistance. Your questions matter, and we’re here to help, day or night.
