If you’ve forgotten the password to the Genshin Impact account you purchased, don’t worry – we’ve got you covered. Follow these steps to regain access:
- Password Recovery Email: Check the original email associated with the account. We provide you with the pre-registered email during the purchase. Look for any password recovery emails or instructions in your inbox or spam folder.
- Account Details Document: Review the documents provided with your purchase, as they often contain important information about the account, including the email used for registration. Use this email to initiate the password recovery process.
- Password Reset Through the Game Platform: If the account is linked to a specific gaming platform (e.g., miHoYo account, PlayStation, or others), visit the official website of that platform and follow their password recovery or reset procedures.
- Contact Our Support Team: If you encounter difficulties or have not received the necessary information, reach out to our support team via live chat or email. We’re available 24/7 to assist you in the recovery process.
Note: When you purchase an account, be sure to choose a password that you can easily remember because we cannot guarantee that we will be able to retrieve the account in case you forget the password. Contact us if you need any assistance, but please note that we may not be able to recover the account if you have changed the password.
