Welcome to the GrindSwap “Gaming Account Refund Policy” page. We are dedicated to ensuring a transparent and fair refund process for our valued customers. Please take a moment to familiarize yourself with our refund policy outlined below.
Refund Request Guidelines
Refunds can be requested exclusively prior to the delivery of the products or services you’ve purchased. We aim to provide you with flexibility, granting refunds in the form of credit towards future purchases.
Post-Delivery Refund Policy
Please be aware that once a product or service has been successfully delivered by The Company, refunds will not be granted under any circumstances. This policy is in line with our commitment to ensuring fairness and consistency in our operations.
For comprehensive details and further insights, we encourage you to review our detailed Terms & Conditions page.
Terms & Conditions Overview
These terms and conditions apply universally to all users and customers of GrindSwap.com. Here’s a brief overview:
1. DISCLAIMER
GrindSwap, referred to as The Company, holds no responsibility for any rules violated by you following the purchase of an account or service on GrindSwap.com. Our policies surrounding accounts and services sold on the website are outlined as follows:
Accounts: While accounts sold on GrindSwap.com are guaranteed secure from recovery, it becomes your responsibility to adhere to in-game rules and accept accountability for any actions affecting the account.
Services: Any services offered by GrindSwap.com are undertaken at your own risk. Possible consequences can be incurred on your in-game account during or after a service. You hold full responsibility for any actions taken against your account.
GrindSwap stands committed to assisting you in recovering your account for a period of 180 days post-purchase. We’ll also make every effort to aid in recovery beyond this period, subject to availability and at our discretion. However, if we detect misuse of our recovery guarantee to defraud other users, the No-Recovery Guarantee becomes void.
2. LOST / STOLEN ITEMS
You assume responsibility for any unauthorized access to your in-game accounts. We strongly recommend changing your new account’s password and implementing 2 Factor Authentication on your email and in-game account. Please note that GrindSwap.com cannot be held liable for lost or stolen items arising from unauthorized account access, under any circumstances.
3. REFUNDS
Refunds can be requested prior to the delivery of products or services by The Company. These refunds are provided in the form of credit for future purchases. Cash refunds are solely granted if The Company determines that an order cannot be fulfilled for any reason. Notably, refunds will not be facilitated once a product or service has been successfully delivered by The Company.
4. ESCROW SERVICE
Our services are not intended for use as an escrow service. Any attempt to utilize The Company’s services as escrow may result in a hold of your funds for up to 24 hours for investigation. Subsequently, The Company will decide whether to refund the payment in cash or proceed with the delivery of the ordered products and/or services.
We hope this comprehensive overview of our refund policy clarifies any questions you might have. GrindSwap values transparency and fairness in all interactions with our customers. If you require further clarification or have any inquiries, don’t hesitate to contact us via our Contact Us page. Thank you for choosing GrindSwap for your gaming needs.
